1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and services, or otherwise contact us. This information may include:
Account Information: Your name, email address, password, and company name.
Profile Information: Additional details such as your job title, job function, professional background, corporate address, corporate phone number, and industry.
Communication Information: The content of messages you send to us or through our Services.
User Content: Information you choose to submit or upload to our Services, such as search queries, formulas, product specifications, or other content. This data is used to provide you with the functionalities of our Services.
Output Information: Information generated by our Services based on your User Content ("Output"). This may include formulations, recommendations, or other generated content.
1.2 Information We May Collect Automatically
When you access or use our Services, we may automatically collect certain information, including:
Usage Information: Details about your interactions with the Services, including features used, actions taken, and timestamps.
Device Information: Information about the device and software you use to access the Services, such as IP address, browser type, operating system, and device identifiers.
Log Information: Server logs, including access times, pages viewed, and the page you visited before navigating to our Services.
Location Information: We may collect information about your approximate location based on your IP address.
Cookies and Similar Technologies: We may use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings. If you disable or refuse cookies, some parts of the Services may be inaccessible or not function properly.
We may use the information we collect for various purposes, including:
To Provide and Improve Services: Operating, maintaining, and enhancing our Services.
Internal Purposes: Conducting internal research and analysis to improve our products, services, and customer communications.
Transactions: Processing transactions and sending related information like confirmations and invoices.
Communications: Sending technical notices, updates, security alerts, support messages, and newsletters sharing industry trends and insights.
Customer Support: Responding to your comments, questions, and requests.
Marketing and Promotions: Communicating about products, services, offers, and events, subject to your preferences.
Trend Analysis: Monitoring and analyzing usage patterns and trends to improve user experience.
Anonymized Data Use: We may collect, use, transfer, and disclose aggregated and anonymized data derived from your User Content and interactions with the Services for any purpose. This data does not identify you personally.
Our Ownership of Aggregated Data: We own all rights to aggregated and anonymized data derived from your User Content and interactions with the Services and may use it for any purpose, including improving our Services and sharing with suppliers or third parties.
Legal Compliance: Complying with legal obligations and protecting our rights and interests.
Other Purposes: Carrying out any other purpose described to you at the time the information was collected.
If you are a resident of the European Economic Area (EEA), we may process your personal information based on the following legal grounds:
Consent: We may process your personal information if you have given us consent to do so.
Performance of a Contract: To fulfill our contractual obligations to you.
Legitimate Interests: We may process your information when we have a legitimate interest in doing so and it is not overridden by your rights.
Legal Obligations: To comply with legal obligations, such as responding to legal processes.
4.1 With Chemical Suppleirs
We collaborate closely with chemical suppliers to facilitate meaningful connections between them and our users. We may share your information with suppliers in the following ways:
Analyzing Platform Usage: We may analyze platform usage, which may include some personal data such as job function, to provide recommendations to suppliers on how to improve content on our website and in marketing efforts.
Sharing User Details with Suppliers: Potion AI may share details of users who we believe have an interest in suppliers' products and services. Interest may be assumed based on viewing relevant content on our platform, expressly contacting a supplier via our platform, or other interactions. Suppliers are required to use this information solely to connect with potential leads in a business context and to further their sales and marketing objectives. Please note that this use is required to access many of the features on Potion AI.
Communications from Potion AI or Suppliers: On occasion, Potion AI or its supplier partners may contact you to discuss products and services in which we believe you may have interest. Interest may be assumed based on viewing relevant content on our platform or contacting a supplier.
Email Marketing Campaigns: We may create user mailing lists based on assumed interest in supplier products and services. Potion AI will use these lists to execute email marketing campaigns on behalf of our supplier customers.
Sharing Additional Context: In certain circumstances, alongside any explicit contact you make with a supplier partner, such as when requesting a product sample, we may provide additional context on your activity on the platform (e.g., assumed product type of your formulation). However, in these cases, we will always obtain your explicit consent prior to sharing any additional information.
Consent for Sharing: By using our Services, you consent to the sharing of your information with suppliers as described above. If required by applicable law, we will obtain your explicit consent before sharing certain types of information.
4.2 With Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf and need access to such information to carry out their work. These services may include:
Hosting and maintaining our Services.
Payment processing.
Analyzing data and usage patterns.
Customer service and support.
Marketing and advertising assistance.
4.3 For Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4.4 For Legal Reasons
We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
4.5 With Your Consent
We may disclose your personal information for any other purpose with your consent.
4.6 Aggregate and De-Identified Information
We may collect, use, transfer, and disclose aggregated and de-identified information (data that does not permit direct association with any specific individual or organization) for any purpose. This includes:
Analytics and Research: Using aggregated data to understand usage patterns and improve our Services.
Marketing and Advertising: Sharing anonymized usage trends with suppliers and third parties to help them understand how users interact with their content or services.
Product Development: Developing new features and services based on aggregated user behaviors and preferences.
5.1 Account Information
You may access, correct, or delete certain account information at any time by logging into your account or contacting us at support@potion.ai. We may retain certain information as required by law or for legitimate business purposes.
5.2 Cookies and Tracking Technologies
You can set your browser to refuse all or some browser cookies or to alert you when cookies are being set. If you disable or refuse cookies, some parts of the Services may be inaccessible or not function properly.
5.3 Promotional Communications
You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or contacting us at support@potion.ai. If you opt out, we may still send you non-promotional communications.
5.4 GDPR Rights (For EEA Residents)
If you are a resident of the European Economic Area, you have certain data protection rights under the General Data Protection Regulation (GDPR), including:
Right of Access: The right to request copies of your personal information.
Right to Rectification: The right to request that we correct any information you believe is inaccurate.
Right to Erasure: The right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise these rights, please contact us at support@potion.ai. We will respond to your request within one month.
5.5 CCPA Rights (For California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:
Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete: You have the right to request that we delete any of your personal information that we collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We may "sell" your personal information as defined by the CCPA by sharing it with chemical suppliers to facilitate connections and provide services you have requested.
Opt-Out Option: You have the right to opt out of the sale of your personal information. If you wish to opt out, please contact us at support@potion.ai.
Impact of Opting Out: Please note that opting out may limit certain features and functionalities of the Services, such as interactions with chemical suppliers, including requesting product samples or receiving tailored product information.
Facilitating Connections Without Personal Information: Where possible, we can facilitate connections between you and chemical suppliers without disclosing your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. However, certain features and functionalities of the Services may be limited if you choose to opt out of the sale of your personal information.
To exercise your rights under the CCPA, please contact us at support@potion.ai.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retention Periods: We retain your personal information for as long as your account is active or as needed to provide you Services. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.
Data Deletion Requests
You may request the deletion of your personal information by contacting us at support@potion.ai. We will respond to your request within a reasonable timeframe.
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
Encryption: Data encryption in transit and at rest.
Access Controls: Limiting access to personal information to employees, contractors, and agents who need to know.
Security Technologies: Firewalls and intrusion detection systems.
However, no security measures are completely secure, and we cannot guarantee absolute security.
Your information may be transferred to, stored, and processed in countries other than your own, including the United States where our servers are located. These countries may have data protection laws different from those of your country.
We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
Data Stored and Processed in the United States: All personal data is stored and processed in the United States using Amazon Web Services (AWS). AWS maintains industry-standard security measures and compliance certifications.
Standard Contractual Clauses: Where applicable, we may use standard contractual clauses approved by the European Commission to ensure adequate protection of personal data transferred outside the EEA.
In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law. Notifications will include:
A description of the breach.
The types of information involved.
Steps we are taking to address the breach.
Recommendations for you to protect yourself.
Our Services may contain links to third-party websites or services that we do not control. This includes participation in affiliate marketing programs, where we may earn commissions if you click on links to products and make a purchase. This compensation does not affect the price you pay for any product or service.
Not Responsible for Third Parties: We are not responsible for the actions of supplier partners or third parties regarding how they handle your personal information. We encourage you to review the privacy policies of any third-party sites or services you visit.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
Posting the updated policy on this page.
Updating the "Last Updated" date at the top of this policy.
Notification Methods: We may also notify you via email or through a notice on our website prior to the change becoming effective.
Your continued use of the Services after the effective date constitutes your acceptance of the revised policy.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Potion AI, Inc.
Address: 2261 Market Street #4543, San Francisco, CA 94114
Email: support@potion.ai
© Potion AI, Inc. 2024